The largest online shop of SIAT packing machinery and original spare parts

SIAT official distributor.

1. About these terms and conditions of purchase 

2. Placing your order 

3. Prices 

4. Payment of your products 

5. Delivery of your products 

6. Return of products

7. Limited 1-year warranty 

8. Data protection 

9. Force majeure 

10. Applicable law and jurisdiction 

11. General clauses 

12. Cookies policy

1. About these terms and conditions of purchase

In the present terms and conditions "we" means Embalajes Terra SL, and "you." means the client. These terms and conditions, with your Order Confirmation, constitute the Contract between us and you for the supply of products. No other terms or conditions will apply. The Contract may be modified by us without prior notice or notification. 

2. Realization of Your Order 

To be able to place an order you must be at least 18 years old and be accessible by landline or mobile phone.

You can place an Order: 

Fill in the order form found at the end of the order or by clicking on the buy button. 

Calling us by phone at +34 96 181 88 87, Monday through Friday, from 9:00 a.m. to 1:30 p.m. and 3:00 p.m. to 6:00 p.m. (local time on Spain). 

Orders sent in a different way to those indicated above will not be accepted. 

Although we will make every effort to supply the Products listed in your order, there may be times when it is impossible for us to supply such products due, for example, to the fact that these products are no longer manufactured or are not available or that it is impossible for us to obtain them. relevant components. In these cases we will contact you to inform you and maybe we will suggest alternative products that you may wish to buy. If you do not accept our suggestions, we will cancel your order in relation to the products that we can not supply and we will refund any amount of money that would have satisfied us for such products. 

3. Prices 

The price of the Products will be that indicated on your purchase ticket. 

Delivery costs, when applicable, are your responsibility, as indicated in your purchase ticket. 

The prices specified on the website are the prices valid for all customers. 

4. Payment of your Products 

You can pay for your products by any of the payment systems that appear in the section of forms of payment of the web page. 

If you pay with a credit card, you will provide your credit card information at the time of placing your order. These data are transmitted directly to the banking platform, we will not have access to said data at any time. We will not supply the products or perform the services until the issuer of your credit card has authorized the use of the same for the payment of the requested products. If we do not receive this authorization, we will notify you. We reserve the right to verify the identity of the cardholder by requesting the relevant documentation. 

If you pay by bank transfer, your products will be sent after we receive the payment. If you do not receive payment for the full amount within 7 days of the date of your order, it will be canceled upon prior notification. 

The account number is : 

Banco Sabadell

ES36 0081 0463 7400 0109 4618 

5. Delivery of your Products

We will send your Products to the delivery address that appears on your Order Form or that you have provided by phone when placing your order. 

Orders will not be delivered in post office boxes. 

Ownership and risk of loss of your Products will be transferred to you when the Products are delivered to you. 

The handling times by us are a maximum of 24 working hours after processing the order. 

The delivery times indicated are for guidance and we strive to respect them. 

In bulky products, the delivery can be made in the portal. 

We strongly recommend that you check the goods as soon as you arrive at your destination, as after 24 hours of receipt, the insurance of the transport agency or ourselves will be responsible for any damages that may have occurred during the transport journey. 

The liquidation of the taxes on consumption like the IGIC and tariffs like the DUA will be in charge of the client in destiny. 

In case you are interested in having the products shipped to you by agency, please check before delivery for the Canary Islands, Ceuta and Melilla and Andorra. 

6. Return of products

If you are not satisfied with any of the products you have purchased, you can return them and obtain a refund of the price of the returned Product provided that the return is made within a maximum period of 7 days following the date of receipt except online orders which will be 14 days from the invoice date. You must proceed by contacting us to notify such return. 

No returns will be accepted after 7 days from the date of delivery, no exceptions. 

You must bear all the expenses that the return process may cause. 

In order to exercise the option to return a product with which you are not satisfied, you must call us at 96 181 88 87, Monday through Friday, from 8:30 a.m. to 1:30 p.m. and 3:30 p.m. to 6 p.m. 00 to arrange the return or contact us by any of the other methods that we put at your disposal. You must return the products in their original packaging and without damage or signs of abuse. You must obtain and send a copy of the purchase ticket along with your telephone number and bank account number if you wish a refund by transfer. 

Provided that the Products are returned to us without damage or signs of abuse, we will refund the amount paid for the Products returned. In no case will be reimbursed the amount that may have caused the handling or the reimbursement of the items. 

In the event that in a return the item is not in the conditions mentioned, it will be sent to you. 

Once the Product is received in our premises the item will be checked by our returns department and if everything is correct, we will proceed to return the amount of the item within a maximum of 14 days from the receipt of the products in our premises.

The address to send the return is: 

Embalajes Terra, S.L. 

Avenida de la Industria, 5A.

46394 Ribarroja del Turia (Valencia)

Phone: +34 961 81 88 87 

7. Limited 1-year warranty

All new products sold in Embalajes Terra SL carry a limited contractual warranty of 1 year against defects in materials and manufacturing. 

Whenever you call us in relation to your guarantee right you must do it between 8:30 a.m. to 1:30 p.m. and from 3:30 p.m. to 6 p.m. (local time of the peninsula, on Friday afternoons we will remain closed) and cite the Number of your order. 

To proceed with the product warranty process, you must send the defective item as received, with all its parts and original packaging. It is also necessary to attach a copy of the purchase receipt, your telephone number and the reason, problem or defect that has caused you to request the guarantee. 

Once the products are received in our facilities will be checked by our warranty department and will proceed to a repair or replacement. 

The customer will be responsible for the shipping costs of the product. 

The address to send the products is as follows: 

  • Embalajes Terra, S.L. 
  • Avenida de la Industria, 5A.
  • 46394 Ribarroja del Turia (Valencia)
  • Phone: +34 961 81 88 87 

8. Data Protection

When placing your order, you accept that we can store, process and use data obtained from the form of your Order for the purpose of processing your order, contacting you or processing information bulletins. If you wish to access the information we have about you, if you want to make any changes, or if you do not wish to receive information from us, send an email to comercial@embalajesterra.com to update your personal contact preferences or you can contact us through telephone on 96 181 88 87. 

9. Force Majeure

We will do everything possible to fulfill our obligations derived from the Contract. However, we will not be responsible for delays or non-compliance if the delay or non-compliance are due to force majeure. In case of delay, we will fulfill our obligations as soon as reasonably possible. 

10. Applicable Law and Jurisdiction

We will try to resolve any disagreement quickly and efficiently. If you do not agree with the way we treat any disagreement and want to take legal action, you must do so in Spain, applying Spanish law. 

In accordance with European regulations, we inform you of the existence of the ODR (Online Dispute Resolution) Regulation, which seeks to establish an independent, impartial, transparent, effective, fast and fair judicial procedure to resolve the various litigation arising from online sales. international merchandise and services among EU countries. You can find more information about this regulation in the online dispute resolution platform. 

11. General clauses

The non-requirement of compliance with any term of this Agreement, either by you or by us, does not constitute a waiver of such term. This will not affect in any way the right of said party to enforce said term later. 

The invalidity or ineffectiveness of any clause of the Contract will not affect the validity or compliance with the remaining clauses. 

We reserve the right to make any modification of these conditions of purchase without prior notice. Remaining valid prior to the modification in case of orders prior to modifications. 

12. Cookies Policy

In compliance with the provisions of article 22.2 of the Law on Services of the Information Society and Electronic Commerce (LSSI) and in accordance with the European Directive 2009/136 / EC, Embalajes Terra SL informs you that this website makes use of cookies. 

To make full use of the content and personalized functions of this website, the browser of your computer or mobile device must accept cookies. The most common is that your browser does it by default. 

The cookies of this website do not store confidential information such as your name, address, etc., however, if you wish to restrict, block or eliminate cookies from this website or any other, you can configure your browser to refuse or accept them or so that these are eliminated automatically once you close the browser or turn off the computer or mobile device. 

The configuration of cookies in browsers is done as follows: 

Firefox: Preferences> Privacy 

Google Chrome: Settings> Privacy> Content settings> Cookies 

Safari: Preferences> Privacy 

Internet Explorer: Tools> Internet Options> Privacy> Advanced 

If you share content from this website through social networks such as Facebook and Twitter, you may receive cookies from those websites. 

The adjustments of third-party cookies are not under the control of Embalajes Terra SL, so we suggest you check the websites of third parties to obtain more information about their cookies and how to manage them. 

Using Google Analytics 

This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (hereinafter, Google). 

Google Analytics uses cookies, which are text files located on your computer, to help the website analyze the use made by its users. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and filed by Google on servers in the United States. Google will use this information on our behalf in order to keep track of your use of the website, compiling reports on the activity of the website and providing other services related to the activity of the website and the use of the Internet. Google may transmit such information to third parties when required by law, or when such third parties process the information on behalf of Google. 

Google will not associate your IP address with any other data held by Google. 

You can refuse the processing of data or information by rejecting the use of cookies by selecting the appropriate configuration of your browser, however, you should know that if you do so, you may not be able to use all the services on this website. By using this website you consent to the processing of information about you by Google in the manner and for the purposes indicated above.